About Us

Your Trusted IT Support Team

Family run business in the East of England committed to delivering reliable, efficient services that keep your business secure and running smoothly.

Years in Business
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Happy Customers
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Active Websites
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Kevin Waters

Kevin Waters founded KTL4 in 1999, bringing decades of experience in technology and innovation to the business. Before launching KTL4, he held a senior role at Philips, but his journey began humbly as a shop assistant in Colchester. Born in Colchester and now residing in Thorndon, Suffolk, Kevin is a proud father of three adult children and a true enthusiast of cars, cutting-edge technology, and smart gadgets.
As smart cameras gained popularity, Kevin saw the opportunity to provide top-tier security solutions, expanding KTL4’s expertise in CCTV installation and IT solutions. His passion and dedication drive the company’s commitment to delivering outstanding results for clients. With a sharp eye for detail and a forward-thinking mindset, Kevin ensures that KTL4 stays ahead in the ever-evolving tech landscape

Al Waters

As Director of KTL4, Al Waters brings a deep passion for technology, design, and innovation. With a background in both IT and automotive technology, Al's career has been shaped by his ability to blend cutting-edge solutions with a keen eye for user experience. Before joining KTL4, Al honed his expertise at BMW, where he worked extensively with the latest in-car technology, from digital interfaces to advanced driver assistance systems. His role went beyond sales—he thrived on helping customers understand and integrate technology into their driving experience, ensuring they made the most of BMW’s state-of-the-art innovations. Al's love for design and smart technology drives KTL4 forward, ensuring clients receive modern, efficient, and tailored solutions. Whether it’s IT infrastructure, smart security systems, or sleek, high-performing websites, he is dedicated to delivering success through intelligent, forward-thinking tech.

Carol Owen

With an impressive 35-year career as a Post Mistress, Carol Owen mastered administration and customer service, running a trusted and efficient post office. Her meticulous attention to detail meant that even the challenges of the Horizon Post Office system never affected her or the business. A proud mother of three, she also took on the role of running the village newsagents, ensuring smooth daily operations for the local community. Now, as KTL4’s administrator, Carol applies her wealth of experience to keep everything running seamlessly behind the scenes. When she’s not handling admin with precision, she enjoys spending time in the garden, nurturing her love for plants and the outdoors.

Testimonial

“Kevin was absolutely fantastic! He installed our new CCTV system quickly and professionally. We now feel much safer, and the quality is top-notch. Highly recommend!” ★ ★ ★ ★ ★
Dan
Client 10+ years
“Incredible service from Kevin & Al! They resolved our IT issues in no time and got our business back up and running smoothly. Friendly, efficient, and experts at what they do!”
Andy
Client 10+ years
“Absolutely love our new website! Al took our vision and made it even better. It’s modern, fast, and user-friendly. We’ve already seen an increase in traffic!”
Bill
Client 2+ year